Cancellation policy

Cancellation policy

Deval Enterprise LLP Return & Replacement Policy

Return/Replacement Eligibility

Deval Enterprise LLP provides a Return/Replacement scheme for new products purchased within 10 days of delivery. The returned products are eligible for refund or replacement only after inspection and approval by our Quality Check Team based on the following criteria:

1. The product must be unused
2. The product seal must be intact and not tampered with
3. All parts, accessories, warranty cards, and manuals must be included in the packaging.
4. The product packaging must not be damaged.
5. The product must be the correct item.

Technical Assistance

To help resolve issues with your product, we may troubleshoot via online tools or through calls from our technical or vendor teams. If applicable, we may ask you to enlist a local technician for issues that can be resolved on your end to expedite the resolution process. We will reimburse any fees you incur for the local technicians services. If you do not wish to seek assistance from a local technician, we will assess the issue and arrange a reverse pickup for the requested product.

Delivery Issues

If the outer brown box is physically damaged or its seal is tampered with, we recommend not accepting the delivery and promptly reporting the issue to our support team.

Reporting Damaged or Incorrect Products

If you receive a damaged product, an incomplete product (missing any components or accessories), a missing complete product, or the wrong product, please report the issue within 48 hours of delivery. Please note that after this 48-hour period, our team will not accept any complaints regarding damaged, incomplete, missing, or incorrectly delivered products.

Return Request Submission

Customers can submit a return request online through our website or app. You will need to provide images or a short video detailing the issue with the non-working product within 10 days of delivery. If you do not provide the necessary information within this timeframe, Deval Enterprise LLP reserves the right to deny your return request.

Replacement and Refund Policy

We will offer you a replacement for all return requests raised within 10 working days of delivery. If the product is out of stock and cannot be replaced at the time of request, a refund will be issued instead.

Fees

Deval Enterprise LLP reserves the right to charge a return fee under the following circumstances:

1. A fee of Rs. 75 will be applied for partial returns if the total order amount (excluding the returned products) is less than Rs. 2,999.00
2. A fee of Rs. 75 will be applied for complete order returns if the original order value is under Rs. 2,999.00
3. If you send a different or extra product, other than the return-approved product, you are liable for the logistics costs for picking up and returning the product.

Non-Returnable Products

While we offer a 10-day return or replacement policy, certain products fall under the Non-Returnable category:

1. Products labeled as "short expiry" on our website cannot be returned due to claims of short expiry, as this information is clearly indicated alongside the product name.

We recommend that you review the product details page on the Deval Enterprise LLP website/app before making a purchase to determine whether the product is returnable or non-returnable. However, if you receive a defective, damaged, or faulty non-returnable product, please contact Deval Enterprise LLP within 48 hours of delivery, and we will initiate a refund or replacement.

Warranty Claims

For any warranty claims regarding the product, please refer to the following guidelines:

1. Physical damage to the product or equipment is not covered under the warranty claim.
2. Both Deval Enterprise LLP and the buyer acknowledge that the products purchased are subject to the original manufacturer/importers warranties only.
3. Service and warranty claims are handled directly by the manufacturer or importer for this product
4. Deval Enterprise LLP is not liable for replacing the products; the responsibility to replace any such product lies with the manufacturer or importer.
5. All claims related to returns and replacements must be directed to the concerned manufacturer or importer. Deval Enterprise LLP may assist the customer in registering a request for product replacement or service.
6. We strongly recommend checking the warranty section on the product detail page before placing a return request under the warranty claim